Es ist ein schwerwiegender Fehler aufgetreten.

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pascal

03 Sep, 2012 07:58 AM

Hallo ich bekomme seit einiger zeit, immer folgende meldung:

Ein schwerwiegender Fehler ist aufgetreten.
ÜberprÌfen Sie, ob Ihre ZeitplÀne zu unterschiedlichen Zeitpunkten ausgefÌhrt werden und Sie nicht zwei identisch ZeitplÀne erstellt haben. WÀhlen Sie hierzu "ZeitplÀne " aus dem MenÌ "Carbon Copy Cloner". Wenn das Problem weiterhin auftritt, wÀhlen Sie "Eine Frage stellen" aus dem dem MenÌ "Hilfe".

Es werden nicht zwei Zeitpläne zur gleichen Zeit ausgeführt, die kommen alle eineinander vorbei. des weiteren habe ich das nas auf das das backup läuft neu gestartet und die maschine auf dem cc läuft auch. Ausserdem hab ich den entpsrechenden Zeitplan gelöscht und neu angelegt. - alles ohne erfolg.
Nun nehme ich die meldung wörtlich und "stelle eine Frage"

gruss Pascal

  1. Support Staff 2 Posted by Mike Bombich on 04 Sep, 2012 04:31 PM

    Mike Bombich's Avatar

    Hi Pascal:

    Sorry for the misleading error message. That conclusion is usually accurate, but often has a different explanation when the destination is a network volume. Here is the "raw" error:

    mkdir "/Volumes/fire-backup/Daten/IT/ Software bis 2010/Temporary Items" failed: No such file or directory (2)

    That either means that the parent folder, " Software bis 2010" does not exist on the destination, or that the "Temporary Items" folder was not present after CCC tried to create it.

    I see that the destination volume is an SMB network volume. Can you tell me more about the device hosting that sharepoint? Some filesystems have naming restrictions and will deny the creation of files or folders for certain names. "Temporary Items" may be on a restriction list such as this. In other cases, filesystem problems on the destination can lead to this. If you run the equivalent of Disk Utility on the device hosting this network volume, does it find any filesystem problems?


    Sorry für die irreführende Fehlermeldung. Diese Schlussfolgerung ist in der Regel genau, hat aber oft eine andere Erklärung, wenn das Ziel ist ein Netzwerk-Volume. Hier ist die "raw" Fehler:

    mkdir "/Volumes/fire-backup/Daten/IT/ Software bis 2010/Temporary Items" failed: No such file or directory (2)

    Das bedeutet entweder, dass der übergeordnete Ordner "Software bis 2010" nicht auf dem Ziel vorhanden sind, oder dass die "Temporary Items"-Ordner nicht vorhanden war nach dem CCC versucht, es zu schaffen.

    Ich sehe, dass der Zieldatenträger ein SMB-Netzwerk-Volume ist. Können Sie mir sagen mehr über das Gerät Hosting, dass SharePoint? Einige Dateisysteme haben naming Einschränkungen und die Schaffung von Dateien oder Ordnern für bestimmte Namen zu leugnen. "Temporary Items" kann auf eine Beschränkung Liste wie diese sein. In anderen Fällen können Dateisystem Probleme auf dem Ziel dazu führen. Wenn Sie den Gegenwert von Disk Utility auf dem Gerät, auf dem dieser Netzwerk-Volume ausgeführt wird es keine Dateisystem Probleme?

    Mike

  2. 3 Posted by Pascal Joller on 05 Sep, 2012 11:55 AM

    Pascal Joller's Avatar

    Hi Mike

    The Volume is a QNAP Nas.

    I was able to create a folder "Temporary Items" in
    "/fire-backup/Daten/IT/ Software bis 2010/" on the NAS via SSH.
    But not via SMB - and via SMB i also couldn't see the folder - so i
    believe there is some kind of restriction related to SMB (at least in
    combination with this nas)

    But since this is sort of an unnecessary folder we don't use, and also
    don't see via afp - i deleted it on the machine which is making the
    Backups (an osx 10.6 server) via Terminal/SSH.

    And now it seems like the temporary items message disappeared...

    But this error we had for a while and it's not really dramatic - since
    the backup was working.
    And it's also in the Job "IT" but the message i posted was about the Job
    "Jobs".

    In Jobs we have also messages that say - they were problems during the
    backup.

    "

    Attribute fÌr dieses Objekt Àndern: /Volumes/USBDisk2/Daten/Jobs/CS Bulletin/12003B_bulletin_3-2012 Sport EN/02 Gestaltung/05 Bilder/01 Rohdaten/1g_e_Silberpfeil/.Silberpfeil_Stirling Moss of England in his No. 722 Mercedes
    Attribute fÃŒr dieses Objekt Àndern: /Volumes/USBDisk2/Daten/Jobs/CS Bulletin/12003B_bulletin_3-2012 Sport EN/02 Gestaltung/05 Bilder/01 Rohdaten/1g_e_Silberpfeil/.Silberpfeil_W 196 R_Ausstellung ‚
    Attribute fÌr dieses Objekt Àndern: /Volumes/USBDisk2/Daten/Jobs/CS Bulletin/12003_bulletin_3-2012_Sport/02 Gestaltung/05 Bilder/01 Rohdaten/Silberpfeil_von Maria Leutner/.Silberpfeil_Stirling Moss of England in his No. 722 Mercedes
    Attribute fÃŒr dieses Objekt Àndern: /Volumes/USBDisk2/Daten/Jobs/CS Bulletin/12003_bulletin_3-2012_Sport/02 Gestaltung/05 Bilder/01 Rohdaten/Silberpfeil_von Maria Leutner/.Silberpfeil_W 196 R_Ausstellung ‚
    Dateisystemeintrag fÌr dieses Objekt auf dem Ziel Àndern: /Volumes/USBDisk2/Daten/Jobs/IBM/12082 Think 3-12/02 Gestaltung/05 Bilder/01 Rohdaten/CH/1a_Cover/Vorstufen/Cuckoo/.Original 19th Century Egg Print of Cuckoo, Black-billed Cuckoo, Great Spotted Cuckoo, Yellow-billed Cuckoo from Coloured Figures of the Eggs of British Birds by Henry Seebohm - Lowry-James Rare Prints & Books, ABAA - Fine and Rare Prints & Books .ET1QQj

    "

    But it is new that it tells us that there is a serious issue. and the
    thing about the timeplans.

    I it is clear now what the issue is. - if not write me to be sure we
    understand each other.

    Pascal

    Am 04.09.12 18:31, schrieb Mike Bombich:
    > **** PLEASE REPLY ABOVE THIS LINE ****
    > **** Any part of your response that is below this line will be discarded ****

  3. Support Staff 4 Posted by Mike Bombich on 06 Sep, 2012 01:24 AM

    Mike Bombich's Avatar

    Hi Pascal:

    I should have scrolled higher in the log :-) These errors are a similar kind of problem, there is another filesystem limitation involved. This time it is probably a filename length limit:

    09/02 20:26:07 rsync: open_tmpfile: mkstemp "/Volumes/USBDisk2/Daten/Jobs/CS Bulletin/12003_bulletin_3-2012_Sport/02 Gestaltung/05 Bilder/01 Rohdaten/Silberpfeil_von Maria Leutner/.Silberpfeil_W 196 R_Ausstellung ‚"Meilensteine Automobil-Design - Beispiel Mercedes-Benz" vom 25. Juni bis 14. September 2008 in der Pinakothek der Moderne in München_ Mercedes-Benz W 196 R Grand-Prix-Rennwagen "Stromlinie" von 1954_Stromlini.6KvvY5" failed: Permission denied (13)

    This problem is a bit more subtle. Before copying files, CCC will determine if the destination filesystem has a filename length limit that is less than 256 (which is the limit for HFS+). In this case, the destination filesystem did not report a lower limit than 256. Indeed, if you count the characters in this filename:

    .Silberpfeil_W 196 R_Ausstellung ‚"Meilensteine Automobil-Design - Beispiel Mercedes-Benz" vom 25. Juni bis 14. September 2008 in der Pinakothek der Moderne in München_ Mercedes-Benz W 196 R Grand-Prix-Rennwagen "Stromlinie" von 1954_Stromlini.6KvvY5

    You get 253. (The leading "." and the ".6KvvY5" at the end are temporary additions that CCC adds for logistical reasons, the actual name of the file is corrected once the file is copied, and the length of the actual name and the temporary name are always the same.)

    253 is less than 256, however, there are non-ASCII characters in the filename: " (x2) and ü. The quote isn't a normal quote, it's the fancy curly kind. Anyway, the fact that these aren't standard ASCII characters means that these characters actually consume 2 bytes of space, pushing the filename to the 256 byte limit. This is probably what is making the SMB filesystem upset. If you were to shorten the name of these files, they would probably copy just fine.

    So there are two solutions in this case (aside from "exclude those items from the backup task or ignore the error"):

    A. Modify the names of the affected items so their names are shorter, or contain only non-ASCII characters, or
    B. Back up to an HFS+ volume instead. You can achieve this on the SMB share by backing up to a disk image, e.g. choose "New disk image" from CCC's Destination menu.

    Given the large amount of data in your data set, I suspect that neither option is particularly appealing. Unfortunately this is one of the drawbacks of backing up HFS+ to any other filesystem -- some of the destination filesystem limitations will occasionally prevent something from being backed up.

    Mike

  4. 5 Posted by Pascal Joller on 06 Sep, 2012 02:52 PM

    Pascal Joller's Avatar

    Good afternoon Mike

    Thank you for your support.
    And explaining the issues that detailed.
    by renaming the files all error messages went away. and we have a
    totally clean backup now. - for the first time!

    I really appreciate - the work you do in ccc.

    greetings Pascal

    Am 06.09.12 03:24, schrieb Mike Bombich:
    > **** PLEASE REPLY ABOVE THIS LINE ****
    > **** Any part of your response that is below this line will be discarded ****

  5. Mike Bombich closed this discussion on 06 Sep, 2012 03:42 PM.

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