Welcome to the Carbon Copy Cloner Help Desk

This is the home of all support for Carbon Copy Cloner.

If you have a question, please search our knowledge base articles, browse public discussions, or create a new discussion if you’re having trouble. We respond promptly to customer tickets - typically within one business day. If you have contacted us and have not had a response within two business days, your support request may not have reached us for some reason. Please resend it.

If you take the time to create an account, you will be able to post private discussions (that only yourself and our support team can see) and track your existing discussions. However, if you don't want to create an account, you can still create a public discussion in our discussion area.

We provide online support Monday through Friday between 9:00 AM and 5:00 PM, US Eastern Time.

Known issue: Mac OS X 10.8.2 Supplemental Update causes scheduled tasks to report that "Mac OS X is not responding to CCC's request to perform a privileged task." See this discussion for the simple solution