Welcome to the Carbon Copy Cloner Help Desk

This is the home of all support for Carbon Copy Cloner.

If you have a question, please search our knowledge base articles, browse public discussions, or create a new discussion if you’re having trouble. We respond promptly to customer tickets - typically within one business day. If you have contacted us and have not had a response within two business days, your support request may not have reached us for some reason. Please resend it.

If you take the time to create an account, you will be able to post private discussions (that only yourself and our support team can see) and track your existing discussions. However, if you don't want to create an account, you can still create a public discussion in our discussion area.

We provide online support in English Monday through Friday between 9:00 AM and 5:00 PM, US Eastern Time.

Heartbleed and help.bombich.com

The Bombich Software Help Desk is hosted by the web service "Tender". The good folks at Tender have reported that their service was never affected by the Heartbleed OpenSSL vulnerability, so if you have an account on our Help Desk, rest assured that your credentials are safe and no action is required on your part.

Heartbleed and Carbon Copy Cloner

Carbon Copy Cloner is not a web service, nor does it provide any web services, so it is not at all affected by the Heartbleed OpenSSL vulnerability. However, the well-intended-but-misguided advice offered by several websites to modify Keychain Access preferences on your Mac may lead to a report by CCC that it's "application signature is invalid".

Workaround: Reset your Keychain Access preferences to the default values offered by Apple.

Related discussions:
CCC reports that its application signature is invalid

Mavericks: Known problems

Errors writing to a Windows SMB sharepoint

Similar to reports that we've seen elsewhere on the Internet, we have received reports of problems writing to some Windows SMB sharepoints on Mavericks (directly and to disk images hosted on the sharepoint).

Workaround: Mount the sharepoint with a "cifs" URL via the Finder's "Connect to server" option in the Go menu. See this article for a longer explanation of the problem and the workaround.

Related discussions:
Mavericks: Errors writing to a disk image on a Windows SMB sharepoint